I’m a client relations and operations professional with almost ten years of experience delivery providing exceptional service, driving process improvements, and supporting complex client needs across both corporate and public-sector environments.

Currently serving as an Interim Client Specialist while as a Senior Customer Service Representative at Alight Solutions, I partner closely with the clients and internal teams to enhance service quality, streamline operations, update processes, and ensure compliance across multiple programs.

My background includes leading large-scale quality initiatives, mentoring new hires, and developing tools and reports that improve accuracy, efficiency, and client satisfaction. Before transitioning to corporate client management, I built a foundation in policy research and public service through roles at the U.S. Senate, the Heritage Foundation, and the Hudson Institution with my expertise in foreign policy and writing — experiences that have helped strengthen my analytical skills and global perspective.

I’m passionate about creating solutions that improve both client and employee experiences, and I thrive in roles that blend communication, data-driven insight, and strategic problem-solving. I have always thrived on challenging myself, determined to solve the hardest puzzles life can provide, both professionally and personally.

Challenges in life are not something I am unfamiliar with; rather than sit on the sidelines I’ve chosen to become a master of life’s challenges.

Who do you want on your side? Someone who has never gone into battle? Gone through battle unscathed?

Or gone through the darkest parts of the battle, and came out the other side covered in the evidence of their victory?

Adapt. Improvise. Overcome.
Not just a catchy phrase.

It’s a modus operandi.